All you need to do is let us know that you want a refund by sending an email at info@thejackiejackson.com You will also be required to fill out a short survey, which will help us make our product and/or services better for future customers. Once we have those two items from you, and it’s within the first 14 days of purchase, we’ll be happy to give you a full refund. We will process your refund within 1-2 business days.